Open Positions

Q Sales Associate

Q associates assist with the day-to-day operations in the store, while providing in-store and online customer service. In addition, sales associates are responsible for maintaining the overall storefront appearance, replenishing products as needed, and assisting visitors with any product-related questions. This is a part-time position and hours may vary.

RESPONSIBILITIES

  • Brick store and online customer service

  • Restock, organize, and assist with merchandising products

  • Complete opening and closing procedures

  • Check store email; voicemail on a daily basis

  • Fulfil and ship online orders; print shipping labels; and package items appropriately

  • Receive, record, and tag product orders; update in Shopify; file paperwork

  • Report any missing items, damages, or errors from incoming orders

  • Spot count and update inventory, as needed

  • Add products to online shop and update, as needed

  • Count store supplies and report to manager

QUALIFICATIONS

  • Friendly personality and ability to speak with visitors in a professional manner

  • Punctuality and reliability

  • Ability to work weekends and evening hours

  • Ability to lift and package chess sets

  • Interest in chess preferred, but not required

APPLICATION INFORMATION

Qualified applicants should email a resume, a cover letter, and references to lauren.castillo@worldchesshof.org

Q Boutique Manager & Buyer

Q Boutique's Manager & Buyer manages the day-to-day operations, staff, product purchases, inventory, and overall appearance of the store, in addition to providing excellent customer service and information to guests. This position is in-person, full-time/40+ hours per week, and may include nights and weekends. Benefits include a generous store discount, paid time off, insurance and savings plans, and more.

RESPONSIBILITIES

  • Reports to the General Manager
  • Manage associates and staff working in the store
  • Ensure procedures are being followed and updated as needed: opening, daily, closing, etc.
  • Assess project needs; assign; follow-up
  • Oversee merchandising: storefront, display windows, decorations, etc.
  • Organize purchase orders and receiving
  • Manage comps/damages; present discount/sales reports
  • Coordinate and lead the annual physical inventory
  • Manage all aspects of the online shop
  • Execute graphics/photography projects as needed
  • Monitor all store-related accounts
  • Manage all aspects of social media and seek approval from Marketing
  • Manage mailing lists and store-focused e-blasts with Marketing
  • Purchase & replenish all products; attend market trips as needed
  • Purchase store supplies
  • Calculate costs and set retail pricing
  • Set buying budgets for approval
  • Coordinate and execute sales and special events
  • Organize and submit purchase receipts to Accounting
  • Work with IT department on tech, as needed
  • Report maintenance needs to the Facilities Manager
  • Continue professional development
  • Other duties as assigned

QUALIFICATIONS

  • Proven successful experience in retail and/or office management
  • Excellent customer service skills
  • Effective communication skills
  • Strong organizational skills
  • Ability to work with a team and independently to meet deadlines
  • Experience with Google Workplace and/or Microsoft Office applications preferred
  • Experience with social media applications, including Facebook, Instagram and Twitter
  • Experience with store merchandising preferred
  • Experience with merchandise buying/budgeting a plus
  • Ability to lift 30 pounds, climb stairs, and stand on your feet for long periods of time
  • Chess interest/knowledge a plus, but not required

APPLICATION INFORMATION

Qualified applicants should email a resume, a cover letter, and references to brian.flowers@worldchesshof.org

Gallery Attendant

Gallery attendants monitor the World Chess Hall of Fame’s galleries, ensuring the safety of artwork and artifacts, staff members, and visitors. Additionally, gallery attendants are responsible for promoting positive visitor experiences by providing assistance and interacting with visitors in a polite and friendly manner. Gallery attendants also assist with preparation for events and exhibitions under the supervision of approved staff. They complete daily housekeeping tasks including stocking brochures, tidying galleries, and dusting vitrines. This is a part-time position. Hours may vary depending on the exhibition schedule at the WCHOF.

RESPONSIBILITIES

  • Monitor the safety of artifacts in galleries. Ensure that visitors adhere to museum policies

  • Promote the World Chess Hall of Fame by providing engaging and meaningful visitor interactions

  • Communicate with visitors and staff in a polite and professional manner. Greet every visitor upon arrival in a gallery

  • Complete opening and closing procedures

  • Maintain the cleanliness of galleries and ensure that all brochures are fully-stocked

  • Inspect artwork and artifacts on a daily basis for loss or damage

  • Become knowledgeable about the WCHOF, as well as its current and upcoming exhibitions. Attend mandatory training sessions for exhibitions

  • Provide tours

  • Assist in preparation and closing of events

  • Assist in installation and deinstallation of exhibitions

  • Use discretion to determine when a supervisor should be contacted to address visitor issues

  • Assist other staff with projects as needed.

QUALIFICATIONS

  • Friendly personality and ability to speak with visitors in a professional manner

  • Punctuality and reliability

  • Ability to work weekends and evening hours

  • Ability to stand in galleries while monitoring visitors

  • Interest in chess, art, or history preferred, but not required 

APPLICATION INFORMATION

Qualified applicants should email a resume, a cover letter, and three references to info@worldchesshof.org